Returns

Should you wish to return any unwanted products then please do so within 14-days of receipt of the goods and we will give you a full refund. All items must be returned to us in their original condition (unworn, un-washed and re-saleable), original packaging and with all labels attached.

For UK customers please print out the Free Return label

We recommend that you obtain a certificate of posting from the Post Office as we will not accept responsibility for products that are lost in transit.

Unfortunately, free returns is only available to UK customers. Should you wish to return orders from non-UK destinations then please email us at customerservices@ethereallondon.com and we will provide additional details.

In the unlikely event that you receive faulty products then you are entitled to an exchange of goods. Please be aware that we can only replace it for the same product in the same size and this is subject to availability. Alternatively, we may offer to repair any faulty products. If it cannot be repaired then you are entitled to a full refund.

Please note that where products are damaged as a result of normal wear and tear this is not considered to be faulty. Any products returned to us that are damaged through wear and tear or where the labels have been removed will be sent back to you and a refund will be refused.