Terms and Conditions

Terms & Conditions

This website at www.ethereallondon.com (“the Website”) is owned and operated by Ethereal London Limited (“the Company”, “we” and “us” as applicable) a company registered in England and Wales (company registration number 10913068) with its Registered Office at Kemp House, 160 City Road, London, EC1V 2NX.

Before using or placing any order(s) on the Website please read the following Terms & Conditions (“Terms”) carefully.  By using or placing any orders on the Website you will be confirming your acceptance to these Terms.  It is important that you understand the Terms set out below as you will be asked to agree to these Terms before placing any orders on the Website.  If you are uncertain about any of the Terms please email us at customerservices@ethereallondon.com

We do make changes to the Terms from time to time so please review them each time you use the Website and before you place any orders.

By using the Website you acknowledge and agree that your use of the Website is entirely at your own risk.  The content and information on this Website is for information purposes only and we are excluded from any and all liability for any loss of any nature suffered by you whatsoever as a result of using the Website.

You may only use the Website for lawful purposes.

Products and Orders

You may only purchase products on the Website if you are at least 18-years of age.

The images of the products on the Website are for illustrative purposes only.  While reasonable care has been taken to ensure the product descriptions, including the patterns and colours, that appear on the Website is accurate we cannot guarantee that your computer’s display of the colours accurately reflects the appearance of the products.

Payments for the products and delivery charges will be debited to your bank account when you place your order and once your card details have cleared our security checks.  By placing an order you are confirming that you are authorised to use the debit or credit card used to make the purchase.

VAT invoices are available upon request.  We reserve the right to make a reasonable charge for providing a VAT invoice.

Any information provided by you when purchasing products will be stored in accordance with the Data Protection Act 1998.

Once you have placed an order on the Website you will receive an email acknowledging the details of your order.   Please note that this email is not an acceptance of your order.

All orders are subject to availability. When your order is accepted you will receive an email from us to confirm the products you ordered have been despatched.  The sales contract (“the Contract”) will be formed when you receive this email.

All sales contracts shall be made and interpreted in accordance with the laws of England and Wales.

We reserve the right not to accept an order made on the Website.  Should we refuse to accept an order for any reason we will not be liable to you or any third person.

Should we be unable to supply you with the products that you have ordered, for example, if the products are out of stock, we will notify you accordingly by email.  In this case we will not process the order or, if payment has already been made, we may offer an alternative product, a later delivery date or a refund of the product.